Case Study Logistics & E-Commerce · Global Reverse Logistics Provider

Global Returns Portal Platform for Reverse Logistics

SaaS White-Label Logistics E-Commerce API Integration

A white-label SaaS platform enabling rapid deployment of branded returns portals for online retailers, cutting portal setup from several weeks to 45 minutes while processing over one million return orders annually across Europe and the Middle East.

45 minutes

to configure and deploy a new branded retail portal, down from several weeks

200+ portals

live across numerous online and high street retailers throughout Europe and the Middle East

1 million+

return orders processed annually through the platform

Multi-country

deployment supporting multiple languages, currencies, and return method configurations

The brief

Global Reverse Logistics Provider

Logistics & E-Commerce

The challenge

What needed to change

Our client is a global reverse-logistics company specialising in returns services for goods purchased online. Their business model involves creating branded online portals for retail clients, enabling the public to arrange returns and refunds for online purchases. The key performance indicator for a new system was the time required to configure and deploy new retail portals. Their existing process took several weeks — a major bottleneck preventing them from scaling their retailer client base and delivering a competitive service.

Key requirements

What we needed to deliver

Create and deploy fully branded return portals for each retail client in under one hour
Support multiple countries, languages, currencies and configurable return methods
Bi-directional carrier integration for label generation, real-time tracking and returns validation
Configurable per-retailer rules: return types, order validation criteria, and refund or credit methods
Secure administration interface for retail clients to manage orders, create manual returns and access reporting

The solution

How we solved it

We developed a portal deployment application supporting deployment across multiple countries, languages, and currencies. The system offers a wide array of configurable options to meet specific local and retailer requirements.

Flexible return method configuration

Each portal can be configured to support different return methods: postal returns, collections (free or chargeable), or drop-off points. The system accommodates specified goods types, order validation criteria, and various refund or credit methods — giving each retailer a tailored, branded experience.

Deep carrier system integration

The backend is extensively integrated with the client's carrier systems, providing bi-directional data feeds for verifying and validating returns, receiving shipping details and postage labels, and obtaining tracking updates in real time.

Third-party service integrations

Additional integrations include global address lookup, email and phone number verification, maps, currency exchange, and payment processing — giving each portal the full infrastructure needed to serve consumers internationally.

Retailer admin and reporting

A portal order administration area allows retail clients to manage their returns, create manual return orders, and access reports and statistics — giving each retailer full operational visibility without needing to contact the logistics provider.

The outcome

The impact

The system allows new portals to be created and fully configured in approximately 45 minutes � significantly exceeding the client's original expectations. The platform now supports over 200 branded portals for retailers across Europe and the Middle East, processing approximately one million return orders annually. What previously took several weeks of manual effort now requires a single afternoon.